The problem, in your words

Describe it as it actually happens, not as the process charts say it should.

Where does the referral experience break down most often, and for whom? Your picture, not ours.

Walk us through a recent complex referral, end to end. From the moment the PCP decided to refer to the moment the patient was seen, as it really happened.

2

Severity and ownership

Help us understand how big this is and who carries it.

How often do referrals stall or leave the network, and what does each one cost? In revenue, in patient access, or in anything else you track.

Who feels this most day to day? Primary care, the specialties, the access team, or someone else?

What has Cedars-Sinai already tried or bought here, and how has it worked? Internal builds, vendors, process changes. Honest verdicts welcome.

3

Priority and success

The last two tell us whether this is worth anyone's time, including yours.

Is fixing referral management a top priority this year?

A top priority this year Important, but not in the top three Real, but something we have been able to live with Honestly, not a significant issue here

What would make this a clear win for your team, and what would make it not worth your time? Your success criteria become our test.

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About you (optional)

Only if you are open to a follow-up conversation.

Seven questions, answered in your own words.

Start here: a five-slide summary.

The problem, in your words

Severity and ownership

Priority and success

About you (optional)

Thank you.